Terms & Conditions

1.Booking, Cancellation & Rescheduling

• You may cancel or reschedule your appointment free of charge up until 6 hours before your scheduled start time.
• Cancellations or reschedule requests made less than 6 hours before the appointment may be subject to a cancellation fee or forfeiture of any deposit paid.

2.What We Need From You

To provide service safely and accurately, you agree to the following at the time of booking and on the day of service:

• Accurate vehicle information — you provide the correct year, make, model, and engine type for your vehicle when booking. This determines the correct oil, filter, and pricing for your visit.
• Accurate location — you provide a correct, accessible address for where the vehicle will be serviced.
• Safe parking — the vehicle must be parked on level ground. We cannot safely perform an oil change on a vehicle parked on a steep hill or incline, and may need to reschedule if this requirement isn't met.

3.If You're Not Present at the Appointment

If you are not present when our technician arrives, you authorize us to access the vehicle and open or “pop” the hood in order to perform the service (for example, via a keypad, lockbox, unlocked vehicle, or other access method you've arranged).

Please understand: many vehicles have an in-vehicle maintenance reminder (an “oil life” or “service due” light) that is normally reset from inside the cabin after an oil change. If you are not present to unlock the vehicle from the inside, we will not be able to reset this notification. This does not affect the quality, completeness, or safety of the oil change itself — it is strictly a dashboard reminder light, and we're happy to walk you through resetting it yourself afterward if needed.

4.Incorrect Vehicle Selection at Checkout

Our pricing is based on the vehicle class selected at checkout (for example, Car/Sedan vs. SUV/Truck vs. diesel classes). If the vehicle you present for service is a different, higher-priced class than what was selected at booking, you are responsible for paying the difference before the oil change is completed.

If you are not present to authorize and pay the price difference, we will attempt to reach you with one phone call and one text message. If we do not hear back after that single attempt, no service will be performed on that vehicle.

5.If Service Cannot Be Completed

If, through no fault of ours, we are unable to complete your service because these Terms weren't met (for example: unsafe parking, incorrect vehicle class with no response to payment requests, or inaccessible location), you will be refunded the portion of your payment equal to the value of the Bill of Materials (BOM) — that is, the actual oil, filter, and parts cost we did not end up using on your vehicle. This reflects that a trip to your location, and the technician's time, has still been committed on our end.

6.Liability

We carry insurance and take care to protect your vehicle and property during every visit. PITSTOP is not responsible for pre-existing conditions on your vehicle (such as existing leaks, worn components, or prior damage) that are discovered or become apparent during service. If we notice a pre-existing issue that could affect the service, we will let you know before proceeding.